IT Field Support Engineer - Salisbury, United Kingdom - Cerco IT LTD

Cerco IT LTD

Verified Company

Salisbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our customer is searching for a hard-working individual with a can do attitude, responsible for the completion of hardware breakfix service calls and deployments for a wide variety of customers to manufacturer recommended standards using a multiplatformof products.

You'll be part of a dedicated team of field engineers providing functional excellence and support as designated.

To ensure internal and external customers' requirements are met to the required specification, quality and within agreed SLA's.

Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's.
Assemble, configure and install all hardware platforms.
Update service order jobs realtime
Escalate calls when necessary, providing full status updates to internal team and client.
Write up support calls and maintain documents and records to a professional standard.
Attend technical training and certification programs as required.
Support MFD devices covering all aligned printer manufacturers.
Use change control process for installations, moves, additions and changes.
Carry out any other ad hoc tasks reasonably required by management.
Play a key role as part of an oncall out of hours rota

Essential skills

Excellent communicator
Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches hardware.
Demonstrate strong analytical and problemsolving skills.
Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
An adaptable and flexible approach to work and travel is essential.
Experience is supporting Storage Area Networks (SAN) highly desirable
Experience is supporting infrastructure, specifically Cisco routing and switching highly desirable (CCNA)
Current clean British driving licence

This role attracts a salary of £26K pa + £ car allowance and fully expensed fuel card.

The role will include being part of a mandatory out of hours rota which includes a £150.00 retainer (on rota) and overtime paid for all calls.

The location is fieldbased in the Wiltshire/Hampshire region, however a very flexible approach to travel is essential.