Urology Outpatient Receptionist/Typist Support Administrator - Bath, United Kingdom - Royal United Hospitals Bath NHS Foundation Trust

Description

Job summary

Duties will include covering the Urology Reception, entering information and booking appointments onto the hospital patient data computer system (Cerner Millennium), making/taking telephone calls, ensuring outcome forms are correctly completed and escalating appropriately, typing and any other admin duties as required.

Competent computer skills are essential and a positive, flexible approach to the workload is necessary. Typing skills are essential. This is a busy role which will involve multi-tasking with ever-changing priorities.

Main duties of the job

Receive patients and relatives at Reception in a friendly and courteous all telephone enquiries in a helpful manner with an understanding of patient confidentiality, taking and relaying messages competently and taking action as appropriate. To maintain patient details/appointments efficiently on the patient administration system (Millennium). To book new & follow up cancel and re-book patients as needed To support the Administration and Secretarial Teams with booking appointments and checking in and out appointments as required, typing clinic and admin letters and ensuring actions have been made. To monitor and action the Department's generic email inbox and referral inbo To book Interpreters as and when liaise with Nurses, Doctors, GP's and other members of the Department to provide a quality service for the ensure that patient confidentiality is observed and adhered to at all times whether in person or by telephone. Be aware of and adhere to national waiting time targets when scheduling patient appointments. To carry out other clerical duties as required; this will include scanning and attaching documents to patient's electronic records, updating spreadsheets, covering other areas in the Department. To provide fast and accurate copy and audio typing service to the Department. To be flexible to the needs of the Department to ensure cover and smooth-running of the department as a whole.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Administration

Essential

Desirable

Computer skills

Essential

Desirable

Administration

Essential

Desirable