Medical Receptionist - Birmingham, United Kingdom - Scott Arms Medical Centre

Description

Accountable to Admin Team Leader & Practice Manager Responsible for dealing with all matters concerning the non clinical care of patients, either F2F on by telephone.

A strong professional and flexible approach is essential for the day to day running of the organisation of the practice and in the approach to future developments.

Job Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the flowing list.

Duties may be varied from time to time under the direction of the Practice Manager and Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels.

Maintaining security in accordance with practice protocols Being aware of and remaining abreast of practice policies and protocols Knowing where to find phone numbers, policies and contacts Computer data entry/data collection and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required Providing clerical assistance to the practice and CCG staff as required from time to time, including word/data processing, filing, photocopying, scanning Providing refreshments for staff and visitors as required; loading and emptying the dishwasher, keeping the kitchen area tidy and collecting cups from upstairs Keeping the reception area tidy and free from obstructions and clutter Charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the receipt book Receiving, checking and signing for deliveries Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice Filing of notes Prescription Processing including EPS Processing F2F and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Taking messages and passing on information Other tasks This job description does not represent an exhaustive list of duties and responsibilities and it may be amended in light of any organisational and development requirements of the Practice.

Cover for holidays and sickness as and when it is needed.

Ideally you will have experience of working in a GP Practice and using Systemone Clinical System and DOCMAN would also be beneficial.

To act as the first point of contact for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and direct them to the correct surgery when required.

To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service.

To ensure patient notes are correctly extracted and re-filed when necessary. To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or re-direct enquiries, booking appointments etc. Receive prospective patients and register patients. Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays.

This includes contacting the hospital(s) for those results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery.

Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GPs signature when necessary.

Maintain a record in the book of items received into the surgery.

Cancel appointments when necessary, contact the patient(s) and re-book if required. Book patient hospital transport when required. Contact the emergency services when necessary. Liaise with doctors to make appointments for private medicals when required.

At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session.

Also ensure the patient display is correctly set.

On leaving the premises ensure the workstation computers are switched off, doors are locked, windows & skylights shut and, if last to leave, the alarm is set.