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Newcastle upon Tyne

    Housekeeper - Newcastle upon Tyne, United Kingdom - Sandman Hotel Group

    Sandman Hotel Group
    Sandman Hotel Group Newcastle upon Tyne, United Kingdom

    1 month ago

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    Description

    Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

    The housekeeper will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Housekeeper must understand his/her role as brand ambassador and provide positive brand experiences to all customers.

    JOB REQUIREMENTS:

    • No education required, we will train one on one
    • Ability to follow instruction
    • Good communication skills are an asset
    • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • Flexibility is key, this role will include working weekends
    • Attention to detail
    • Professional appearance and manners
    • Flexible Hours

    DUTIES:

    • Clean a set amount of guest bedrooms / public areas according to Sandman Hotels standards
    • Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
    • Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
    • Ensures all lost property items is handled in line with company policy.
    • Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
    • Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
    • Ensure security of guest rooms and privacy of guests
    • Perform Laundry tasks when necessary, including collect, sort, transport laundry at the beginning of each shift.
    • Stock linen supply room with clean linens for use for next day.
    • Perform Linen Porter duties if required.
    • Perform additional tasks as directed by Housekeeping supervisor.

    APPLICABLE SKILLS:

    • Excellent customer relations.
    • Must have time-management skills.
    • Adaptable to change and be able to handle multiple priorities under pressure in a fast-paced environment.
    • Attention to detail
    • Eager and focused to exceed guest expectations.
    • Be fit and able to lift.

    We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

    PERKS

    • 28 days holiday per annum Additional Holiday with length of service milestones
    • Flexible schedule
    • Pension
    • Rewards and recognition
    • Growth opportunities
    • Dedicated Training Programme
    • Team, Friends and Family Hotel rates
    • Up to 40% of food discounts
    • Referral Bonus starting at £250
    • X3 complimentary nights stays to use in the UK, Ireland or North America
    • Education & Skills Development Reimbursement program
    • All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

    SUMMATION:

    Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

    You must be legally entitled to work in UK to apply.

    **Applications will not be accepted via email or in person.

    **We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

    **ABSOLUTELY NO PHONE CALLS PLEASE**

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