Membership Coordinator - England, United Kingdom - Little Houses Group

Description

Head of Membership
Little Houses Group
up to £80,000
annual salary plus bonus and benefits
Full-time role, 5 days a week across 7 days (Monday-Sunday)
Pension contribution
23 days holiday plus bank holidays
Meals onsite during the working day
Discounted Jaegos House membership and Kensal House Nursery prices
Regular salary reviews, employee recognition and incentive schemes
Cycle to work scheme
Little Houses Group
Little Houses Group creates welcoming, accessible and inclusive family clubs and Ofsted registered nurseries with a purpose.

Jaegos House is the first of our family, Jesses House is already in the works and plans are already in place to expand the Little Houses family.

Open to both members and the public, our family clubs are unpretentious, fun and practical spaces that can be enjoyed by both parents and children.

Our aim is to build a collection of community led spaces that make a difference in people's lives through education, support and enjoyment.

In a world that can be so focused on being online, our clubs will be hubs for people to enjoy face to face interaction.

The chance to see old friends and make new ones, a sanctuary for parents, a place where children are allowed to be children, and where everyone can be seen and heard.

Our business reflects our values of service, community, collaboration, development, and fun
and we recognise your hard work through the benefits, rewards, and incentives we offer.
Head of Membership

Reporting into the Managing Director, Clubs, our Head of Membership will have overall responsibility for Member Sales, Experience and Events.

Managing the Membership Experience Manager, Customer Service Coordinator, Sales & Events Manager, you will be responsible for creating the sales strategy to deliver our forecasts whilst managing the need for a high-quality experience, in essence for the future success and happiness of all members.

The Head of Membership will always be able to read the temperature and mood of our members and be able to react quickly to resolve any stress points.

Youll be working in a supportive and nurturing environment, with people who love and care about what they do.

Key areas of focus will be:
Membership Sales
Member Happiness
Member Portal
Member Events

What we are looking for:
Previous Head of or similar in a Membership environment with the ability to be strategic and remain close to members and the team
A proven track record in membership sales and member experience
Passion for people and member/guest experience
An eye for detail and awareness of what excellent looks like.
A love for working in a fast-paced environment.
Excellent communication/interpersonal skills with a collaborative approach to working with a team.
Initiative
being able to think on your feet and problem solve
A positive, enthusiastic, outgoing and approachable personality, with a great can do attitude.
A proactive approach to work
Enjoyment when interacting with people and children.

Working patterns:
Presence in the clubs during the week as well as the weekends will be expected

Weekend working as a minimum should be 8 hours per month spread over a minimum of two days (time spent working at weekends will be recovered the following week).

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