Technical After Sales Supervisor - Biggleswade, United Kingdom - Redwood Appointments

Redwood Appointments

Verified Company

Biggleswade, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great new role for a Technical After Sales Supervisor has come in for a multinational equipment manufacturer and service company, to provide effective supervision of Field Service Engineer's, and to ensure administrative procedures are adhered to and developed to deliver an efficient After Sales experience for customers.

What will the right person look like?

IOSH and NVQ Level 3 qualifications are desirable, as is experience in a field service / technical role, though not essential.

What will you be doing?

Support After Sales Manager in carrying out regular toolbox talks with Engineers.
Liaise with technical department to seek resolution for technical issues in the field.
Visit Engineers in the field where contentious issues have arisen (such as safety issues, method statements and technical problems, where the Engineer requires support).
Maintain communication with Field Service Engineers, internal departments, suppliers and customers to keep them fully informed regarding job progress.
Ensure KPI's and targets are met.
Management of the team using tools such as appraisals, return to work interviews, performance reviews.
Regularly attend company technical courses to ensure current machine and product knowledge is maintained.

Hours/Salary/Benefits
The Technical After Sales Supervisor will work Monday to Friday, 8.00am - 5.00pm, 42.5 hours per week. Office based.

Competitive salary, Bupa cash plan, attractive pension scheme, life insurance, loyalty bonus, and 20 days annual leave plus Christmas shutdown (3 days) plus bank holidays.

Free on-site parking.

Job Types:
Full-time, Permanent

Salary:
£42,000.00-£44,000.00 per year

Benefits: