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- Address first and second-level user queries.
- Monitor systems and service status.
- Respond promptly to incidents.
- Deliver support through various channels.
- IT background with experience in technical support.
- Excellent communication and customer service skills.
- Ability to work independently and in a team.
- Full driving license and York-based.
- Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
- Knowledge of data center technologies and security services.
- Competitive salary of £26,000.
- Opportunities for career growth.
- Supportive work environment.
Service Desk Analyst - York, United Kingdom - Concept Resourcing
Description
Job Description
Job Title: Service Desk Analyst - First Line Support
Location: York
Salary: £26,000
Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.
Responsibilities
Requirements
Preferred Skills
Benefits