Customer Service Representative - Edinburgh, United Kingdom - FIS Global

FIS Global
FIS Global
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position Type:

Full time


Type Of Hire:

Experienced (relevant combo of work and education)


Education Desired:

No Degree


Travel Percentage:

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


About the team

What you will be doing- Learn the client register systems to service these clients effectively.

  • Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
  • Understand AML and KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
  • Participate in business process improvement activities to Identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
  • Keep up to date on client products, market conditions and regulatory requirements, to ensure that you can operate effectively and make suggestions that are in the best interest of the customer, funds, and enterprise.

What you bring:


  • Customer service experience
  • Strong verbal and written communication skills with a high attention to detail.
  • Ability to work independently and within a team in a fastpaced environment and meet agreed turnaround times,
  • Good organisational skills and an ability to perform under pressure whilst maintaining high standards.

What we offer you:


  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities
  • FIS is your final career step
  • A competitive salary and benefit
  • Hybrid working model

Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.


Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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