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    Incident Lead - London, United Kingdom - FIS Global

    FIS Global
    FIS Global London, United Kingdom

    2 weeks ago

    Default job background
    OTHER
    Description

    Position Type:

    - Full time

    Type Of Hire:

    - Experienced (relevant combo of work and education)

    Education Desired:

    - Bachelor's Degree

    Travel Percentage:

    - 5 - 10%

    Are you excited to unlock your full potential? We're seeking individuals who are truly enthusiastic about the world of payments to guide Worldpay towards becoming the biggest and most beloved payments company globally.

    About the team

    The team handling incidents, problems, and events at Worldpay plays a vital role in ensuring the seamless operation of one of the leading Financial IT organizations globally. Our dedicated team is on standby round the clock to monitor and promptly address any incidents or issues that may surface within Worldpay's intricate network of systems and services. With our proficiency in pinpointing root causes and executing effective solutions, we can efficiently reduce downtime and sustain the high service level anticipated by Worldpay's clientele. Through proactive event management approaches, we can forecast, prepare for, and alleviate potential disruptions before they evolve into significant challenges. Our steadfast dedication to excellence and our adeptness in incident, problem, and event management will position us as a fundamental element of Worldpay's triumph in the competitive financial IT sector.

    What you will be doing

    As the chief of an Incident Management team, your main duty will be to supervise and manage all facets of incident response and resolution within the organization. You will lead a team of incident responders, coordinate communication among stakeholders, and ensure efficient and effective handling of incidents.

    Key responsibilities include:

    - Leading the incident management team in identifying, analyzing, and resolving incidents promptly - Managing a group of incident management resources - Creating and implementing incident response processes and procedures - Coordinating communication with internal and external stakeholders during incidents - Prioritizing and managing incident response activities to minimize impact on business operations - Conducting post-incident reviews and analysis to pinpoint areas for enhancement - Offering guidance and backing to team members during incident response activities - Collaborating with other teams to guarantee effective incident response across the organization

    The ideal candidate will have a robust background in incident response and management, with experience in leading a team in a fast-paced and complex setting. Exceptional communication and leadership skills are imperative, along with the ability to remain composed and focused under pressure. A profound comprehension of IT systems and security is also essential.

    What you bring

    1. Strong communication skills: An Incident Management Lead must efficiently communicate with various stakeholders, including team members, management, and external entities.

    2. Problem-solving skills: The capability to rapidly analyze intricate situations and make decisions under pressure is vital for an Incident Management Lead.

    3. Leadership abilities: Inspiring and motivating team members, as well as delegating tasks effectively, are crucial for a successful Incident Management Lead.

    4. Technical knowledge: A solid understanding of IT systems and infrastructure is crucial for an Incident Management Lead to effectively troubleshoot and resolve issues.

    5. Organizational skills: Prioritizing tasks, managing multiple incidents concurrently, and ensuring optimal team efficiency are essential for an Incident Management Lead.

    6. Adaptability: In a fast-paced environment, things can change swiftly, so an Incident Management Lead must quickly adapt to new information and adjust plans accordingly.

    7. Collaboration and teamwork: Working efficiently with cross-functional teams and nurturing a collaborative work environment is vital for an Incident Management Lead to resolve incidents successfully.

    8. Attention to detail: Even minor errors can have a significant impact on incident management, so an Incident Management Lead must have a sharp eye for detail and be thorough in their approach.

    9. Experience: Previous experience in incident management or a related field is often preferred for an Incident Management Lead role, providing the necessary background knowledge and skills to lead a team effectively in resolving incidents.

    Added advantage if you possess:

    - Inspirational capabilities - Creative solutions - Empathetic insights - Decisive decision making

    What we offer you

    - A competitive salary and benefits - A variety of career development tools, resources, and opportunities - The opportunity to tackle some of the most demanding, pertinent issues in the payment industry - Time to give back to charities and support your community

    Privacy Statement

    FIS is dedicated to safeguarding the privacy and security of all personal information processed to deliver services to our clients. For specific details on how FIS safeguards personal information online, kindly refer to the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS primarily operates on a direct sourcing model; only a small portion of our hiring is done through recruitment agencies. FIS does not entertain resumes from recruitment agencies not on the preferred supplier list and does not bear any associated fees for resumes submitted to job postings, our employees, or any other section of our company.

    #pridepass

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