- **ServiceNow** subject matter expert with 7+ hands-on experience in ServiceNow applications/modules (TSM [or CSM/ ITSM], TNI [or CMDB], OMT, FSM, TSOM [or ITOM], GRC, SecOps).
- Good knowledge of Products & Service Catalog – PSR hierarchy, Inventory and the common design patterns like Catalog-Driven-Orchestration, Closed-Loop-Assurance, Real-Time-Inventory, Network-as-a-Service – for Solution design in Service fulfilment & Assurance domain.
- Develop innovative solutions in collaboration with a cross-functional team including Custom-Applications (Built-On-Now) for extending Capabilities
- Experience in implementation and estimation techniques.
- Responding to Request for Information/Proposal documents
- Lead the development team members and provide technical mentorship
- Experience with Script / Java Script - all scripted aspects of the ServiceNow system (Business Rules, Script Includes, UI Actions, Scheduled Jobs)
- Performs integrations and process automation using ServiceNow workflows
- Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA, etc.
- Hands-on experience working with relational databases, domain separation & integration hub
- Maintain deep, comprehensive knowledge of ServiceNow's capabilities, performance, and constraints.
- Support practice build efforts to include development of practice intellectual property (IP)
- Good understanding of ServiceNow data model and structures.
- Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
- Candidate should possess Good Communication & Client-interfacing skills.
- SAFe/PMP/Prince2/CSM and ITIL certified.
- ServiceNow CSA, CSI, and module-specific micro certifications.
- Designing of TM Forum APIs.
- Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
- Analytical Abilities, a goal-oriented work approach, high-quality awareness, good team player
- A high degree of initiative and flexibility
- Excellent communication & networking skills
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Technical Architect - City of London, Greater London, United Kingdom - ETeam
Description
Possibility of remote work: Hybrid, 2 days from the office.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Location: London
Industry: Telecommunication
JOB DETAILS
Role Title: **Technical Architect**
TOP 3 Core Skills:
- **Service Now**
- **ITOM**
- **Repair**
Minimum years of experience: 8-10
DETAILED JOB DESCRIPTION
Area of expertise – Good understanding of ITIL framework & key ITSM processes, TSM (Telecom Service Management module or its predecessor -CSM/ITSM), FSM (Field Service Management), GRC (Governance, Risk and Compliance), TSOM (Telecom Service Operations Management or its predecessor ITOM) and AI/ML plugins, Integration hub with hands-on experience of working across multiple integrations using REST/SOAP/Kafka. An exposure to Telecom domain is desirable with knowledge of TAM & SID and also popular Telecom Services like Voice/Broadband/VPN services in Wired/Wireless networks.
Within the telecom domain consulting division, Infosys is seeking a consulting professional who can interact effectively with Client executives to own RFPs, define requirements, lead requirements track with techno-functional capability. Candidate would be accountable for ServiceNow solutions adhering to industry best practices.
