Flexible Department Manager - London, United Kingdom - Dweet

Description

Job Description

This Luxury Department store is seeking flexible Department Managers who can step in for peak sales periods, pop-ups, team cover and ad-hoc business needs. Your role will be to manage the floor staff in the given department or pop-up, ensure stock loss is minimal, drive business standards within the team and act as a role model when handling customers and colleagues through effective communication.

Responsibilities:

• Foster a high-performance culture and exceptional customer service within the department team.
• Oversee daily operations to ensure efficiency and adherence to store standards.
• Formulate strategies to achieve sales targets and enhance customer experience.
• Manage high-traffic situations adeptly, showcasing resilience and professionalism.
• Collaborate effectively with store management and other departments for a unified approach.
• Monitor and react to market trends, customer feedback and sales data.
• Uphold the store's standing for luxury retail standards and excellence.
• Act as a true Selfridges ambassador by and lead by example following the store's values
• Maintain a positive can- do attitude at all times
• Ensure compliance with all company policies and procedures, including safety and security protocols.
• Maintain a clean, organized, and visually appealing department at all times.

Requirements:

• A proven track record as a Department Manager or a similar role within fashion retail.
• Strong people skills with experience in team management.
• The ability to excel under pressure within a dynamic retail setting.
• Outstanding customer service, communication and interpersonal skills.
• Resilience, adaptability, stamina and a proactive approach towards challenges.
• A profound understanding of fashion retail trends and the market.
• Organisational and multitasking abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of retail operations and inventory management practices.
• Flexibility to work evenings, weekends, and holidays as required during peak seasons.