Part-Time Senior Clerical Officer - Worthing, West Sussex, United Kingdom - University Hospitals Sussex NHS Foundation Trust

Description

Employer 279 University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Worthing Hospital Town Worthing Salary £22,383 per annum, pro rata Salary period Yearly Closing 16/04/2024 23:59 Interview date 25/04/2024
At UHSussex we're proud to be at the heart of the NHS.

As one of the UK's largest acute Trusts , we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

In fact our mission is summed up by our 'where better never stops' motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating.

Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.

We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it

because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

From the moment you start with us and throughout your career we will help you to grow and develop. To provide essential clerical and administrative support to the Pathology
To assist in the receipt of patient samples, the data entry of patient and
specimen details onto the Pathology IT system
To work alongside a team of approximately 4 Clerical Officers in the
Pathology Office, which makes a combined workforce of approximately
60 clinical, administrative and scientific personnel across the Pathology
Relatives attending the Pathology Department as well as a close
working relationship with Phlebotomists, Medical Laboratory Assistants,
Biomedical Scientists and Managers within Blood Sciences.

The Pathology Support Service at University Hospital Sussex is looking to recruit a confident and approachable Clerical Officer to support our Pathology Office & Patient Reception at Worthing.

Our front of house teams are often the first point of contact for patients visiting the Trust, creating an integral link between our service users and Pathology as the face of our organisation.

Using computer-based appointment systems is a fundamental aspect of the role so experience using Careflow, ICE, Winpath or any Patient/Customer Bookings IT systems would be highly desirable, as would someone who is adaptable to change with an desire for digital innovation and improvement.

This is a part time vacancy based at Worthing Hospital with the occasional requirement to provide cover in St Richards to meet the ongoing needs of the Pathology service.

To maintain a reliable service for patients, flexibility is required between 08:00 and 18:00 Monday to Friday.

As one of the UK's largest acute Trusts , we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us:

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

From the moment you start with us and throughout your career we will help you to grow and develop.

Ensure that patients, visitors and contractors are greeted and assisted in a polite and courteous manner, in line with Trust expectations and "Patient First" best practice.

Confidently deal with patient, GP and hospital telephone enquiries, transferring them to the correct department if appropriate, or seeking advice from senior staff to resolve the situation.

Support Pathology clinics by assisting in the preparation of patient notes, scheduling of clinic appointments and communication with patients via telephone and in writing.

Empathetically resolve verbal complaints received from patients in a kind and compassionate manner seeking appropriate guidance from senior management when required.

Communicate and work effectively with patients who may have physical or mental disabilities, or those who require additional support
Knowledge, Training and Experience
GCSE (or equivalent) in English and Mathematics at grade C / level 5 or above.
Previous administration and clerical experience in a healthcare or customer service environment.
Previous experience in Pathology or the NHS.
Excellent communication skills, both written and spoken English.
Full knowledge and competency in the use of Microsoft Office, including Excel, Word and Outlook.
Knowledge of data protection, data quality and patient confidentially.
Experience using patient or customer databases and appointment systems.
Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. uk website searching for Skilled Worker.
For help with the application process for non medical vacancies only, please contact the Resourcing Team by Email:
net Telephone number Additional information For more information or for an informal discussion about this vacancy please contact:

ext 84561