Registered Branch Manager - Suffolk, United Kingdom - Appcastenterprise
Description
Location:
Halesworth, Suffolk
We want to make life better for more people.
If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity.
You can help us to grow and develop in an exciting business thatputs people front and centre of everything we do.
Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland.
We are looking for a dynamic and independent professional with solid operational experience and a flexible, enthusiastic and can-do attitude to lead our team in Halesworth.
As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
ROLE PURPOSE
The role of Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.
- Achieving full branch compliance
- Branch revenue growth
- Business KPI's met
The role is branch based but may require some travel to Head Office and/or other branches.
MAIN RESPONSIBILITIES
- Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
- To assess branch performance against weekly and monthly targets
- Achieve and maintain Registered Manager status
- Ensure compliance with ISO and all legislative requirements
- Maintain accurate records
- Manage all branch level complaints
- Manage a team of Field Care Supervisors
- Provide reports to Regional Managers/Head Office as and when required
- Identify training and development needs for all branch staff
- Presenting to prospective new clients
- Maintaining great relationships with existing clients
- Key account management
- Advising on pay rate changes
- Ensure the effective placement of staff to meet client needs
- Manage the accurate processing of weekly timesheets via Webroster
- On call duties as arranged locally
GENERAL RESPONSIBILITIES
- Occasionally support with the daytoday responsibilities of the team when required
- Be a champion for internal customer service
- Do any other reasonable things your manager needs you to do
KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE
- Confident in promoting the branch
- Selfmotivated
- Computer literate
- A passion for managing and driving excellence
- Excellent organisational skills
- Excellent leadership qualities
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with Prestige Nursing & Care values
WHAT WE OFFER IN RETURN
- A competitive salary up to £40k in line with your experience
- 28 days annual leave (including Bank Holidays) increasing every year by an extra day, to a maximum of 33 days
- A day off for your Birthday every year
- Cycle to Work scheme
- Long Service Awards
- Work Place Pension
- Employee assistance programme (EAP) confidential support for you and your loved ones
- Ongoing learning and development opportunities
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