Account Manager - Southampton, United Kingdom - Etch

Description

Job Description

A fantastic opportunity awaits an experienced Account Manager, to oversee a diverse client portfolio with a strong emphasis on digital product and website delivery. Establishing advisory relationships with clients is key to understanding their challenges and objectives, enabling tailored solutions and overseeing project execution while reporting on achievements.

We require someone well-versed in digital product UX principles, user journeys, content architecture, and conversion strategies, to ensure solutions align with marketing goals. Collaborating closely with UX designers and developers is essential for meeting client objectives. Additionally, you'll work with clients to continuously enhance their websites and integrate them into broader digital marketing campaigns, supported by our marketing team.

Ideal candidates will possess client and project management experience, and have an understanding of Agile delivery, managment of engineering projects, preferably within a digital agency. A proven track record in sales, client retention, and growth is essential. Excellent client-facing skills, organizational prowess, attention to detail, and strong written and verbal communication abilities are a must. Adaptability is key in our fast-paced environment, where you'll manage multiple projects and work streams. A comprehensive understanding of digital marketing, and a willingness to embrace new technologies, channels, and thought leadership, are essential traits for success in this role.

• Salary: £40, ,000k
• Hybrid - 2 days a week in our Southampton or London office.

Responsibilities:

• Handle key client account management
• Work towards becoming a trusted advisor, with a strategic understanding of clients' brands, their business, and their customers, while staying abreast of market changes.
• Manage, shape, and most importantly grow relationships with clients, supporting them to drive further growth, and be an integral partner in helping them reimagine their business, and respond to the complex and extensive challenges that they face, at scale.
• Work with strategic, design and technical teams to proactively develop new ideas that will benefit the client's business
• Run new project meetings and discovery workshops
• Scope and manage marketing, strategic, CX and development projects (support given by internal teams depending on your skills)
• Manage and implement continuous improvement and website projects
• Report on a monthly basis
• Manage client and internal stakeholders
• Work closely with technical and design teams to develop and implement solutions
• Clearly document client requirements in written internal briefs and strategic account plans
• Ensure all members of the team understand the objectives of the client
• Coordinate the team and project, in order to get the right people in front of the client at the right time, understanding that knowledge is key and fills the gaps ahead of the client's needs.
• Be involved with new business activities, approaching these with both a creative and commercial mindset.

Person Specification

• 5+ years experience in a similar role in a consultancy or agency specifically working with a web design/development team.
• Strong strategic capability, and broad experience across digital, B2C & B2B client projects.
• Driven to get to know our clients personally, frequently interacting with key stakeholders to understand any issues, and able to turn them into tangible briefs, and to proactively come back and truly inspire them
• Organised with your own and others time to achieve deadlines
• Excellent track history with client retention and growth
• Fast, credible and quick to provide superlative client experience and communications
• Understands the goals and priorities of the client, the competitive landscape (strengths and weaknesses)
• Ready to go the extra mile for clients, fostering a rapid and deep level of trust
• Maintains profitable accounts and actively seeks ways to up sell products and services
• Have the ability to quickly identify business challenges, and the strategic thinking to address them
• Exemplary presentation skills, excellent written and verbal communication.
• Provides an effective bridge between the client and the Etch team within the business.
• Have a sense of ownership and responsibility for deliverables
• Comfortable in managing multiple clients and projects under pressure.
• Client friendly – professional, well-presented and personable
• Actively seeks out client development opportunities
• Highly organised with great attention to detail
• A positive, entrepreneurial attitude and approach.
• Not afraid to get involved where needed.
• Commercially and creatively astute

Working at Etch

At Etch, we're defining a better way to work, live and play. Here, every day is an opportunity, an opportunity to write your own story. A story of growth, of pride, of fun and of doing incredible things. Working at Etch is about your own personal journey. We've created an environment that allows you to become the best version of yourself, at work, at home, and in life. For more information about life at Etch, our culture, and to find out what values we look for in each applicant, head over to our careers page.

Benefits

At Etch you're well looked after. From your health and wellbeing to your personal development and finances, we provide more than your statutory benefits, we've created a working culture that not only works for you, but one that gives you the best opportunity to thrive. For more information on our latest company benefits, visit our careers page.

Equal Opportunities

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.