Hire Controller - London, United Kingdom - Recruitment Solutions

Recruitment Solutions
Recruitment Solutions
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of the Role


To deliver excellent customer service and be responsible for arranging plant, tool and machinery hire to customers, as well as dealing with customers queries in a professional and timely manner.


What skills and experience are essential to do this job?

  • Excellent communication skills in order to carry out the role in a professional attitude, you will have previous experience in delivering customer service to high standards
  • To deliver all customer service in a professional manner including when answering the phone and any written communications.
  • To be well organised and manage own work load as well as work as part of a team.
  • Experience of working under pressure, managing tight deadlines and reaching timescales.
  • Prior knowledge of customer service.
  • To have competent knowledge and skills in outlook, word, excel and general computer knowledge
  • To have a good understanding of our digital hire system.

What do I need to achieve and deliver to be effective in this job?

  • Have excellent knowledge of the hire fleet
  • Answering the phone in a professional manner to deal with customer enquiries and needs
  • To ensure all enquiries are dealt with in a professional and timely manner
  • Using the hire system to carry out and complete reports, add quotes, place orders, raise collections and any other customer/supplier requirements.
  • Process any/all paperwork and ensure it is filed correctly
  • To ensure all administration work is carried out to company standards
  • Ensure work area is kept clean and presentable.
  • To pass on any customer feedback to your line manager.
  • To undertake any other duties or special projects which may be regarded as within the responsibility of the post.

To be successful in this role I may have experience in these areas:

  • A proven track record in dealing with customer queries
  • To have a professional style with a high level to attention to detail
Shifts are 8am-5.30pm, Monday to Friday.

The role is based in Beckton.

This role is for an immediate start

Contract length: 3 months


Salary:
£12.82 per hour


Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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