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- Primary duty is to provide onsite support from office on End-user IT Equipment, troubleshooting issues and managing IT Equipment Inventory.
- Remote support for installing and configuring client computer, standard software installation and uninstallation support, troubleshooting hardware, Operating Systems and Software issues.
- Provide support for all office IT Equipment ( network equipment, Teams conference rooms, printers, projectors, screens).
- Support deployment of new applications and services.
- Support deployment of software updates to keep office infrastructure secure and compliant.
- Maintain high level of Information Security for hardware, files, and users together with SOC Team.
- Take ownership of all assigned tickets, seeing them through to conclusion in line with agreed SLAs.
- Ensure all issues are properly logged and documented.
- Training and educating team members and end-users when required.
- Provide exceptional customer service in person, via phone, Teams, or email, and through incident and request tickets, as appropriate.
- Occasional travelling inside the region might be required to provide IT Support.
- A degree or equivalent qualification on Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent training/experience)
- 1 or more years of experience with Microsoft Intune and SCCM in managing laptops and mobile devices.
- Ability to learn software applications and support Windows systems and knowledge on Mac OS will be added advantage.
- Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues.
- Understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
- Service minded and professional.
- Ability to work in a fast-paced, ever-changing environment.
- Should poses a good business communication skill.
- Applicants should possess proficiency in both spoken and written English.
- Experience in working for a global customer base will be an added advantage.
- Basic understanding on ITIL, Incident and request management (Optional).
- Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.
Junior Systems Engineer - Staines-upon-Thames, United Kingdom - IFS
Description
Job Description
We are looking for a junior enterprise-level Systems Engineer who will assist employees around the globe with client support, software installations, diagnosing and troubleshooting technical issues remotely.
Primary Job Role:
Qualifications