Ward Receptionist - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within the ASCR directorate on the Surgical Admissions Unit (SAU). We cover both Gate 32B SAU, and Gate 3- Surgical Same Day Emergency Care Unit (SDEC). The post holder will be required to work in both Gate 32B and Gate 36 across the two areas.

This is an exciting front of house role, by which the post holder will be required to work closely with their clinical colleagues, to aid in maintaining flow of patients throughout the hospital, and to ensure our patients receive the highest standard of care.

You will act as first point of contact for patients and carers visiting.

We are offering full time or part time hours, working 12.5 hour shifts Monday - Sunday (07:00 - 19:30), and 6 hour twilight shifts Monday - Friday (17:00 - 23:30) are also available.

Please see job description for full and comprehensive details of the main duties of the job.

These include (but are not an exhaustive list):

Organising, filing and tracing patient notes
Preparing admission folders for patients
Sending notes to coding
Admitting, transferring, and discharging patients using the computer systems
Booking transport for patients and contributing to the patient discharge planning process
Ordering and maintaining the stock of stationary
Answering telephone and face to face queries from patients, clinicians and other members of staff
Carry out administrative and clerical duties as requested by the ward manager

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals.

We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We welcome applicants from all underrepresented groups.

SAU is a busy ward environment - admitting, discharging, and transferring patients in a timely manner is vital to keep the unit running smoothly, and to allow patients to be admitted promptly from our Emergency Department and external GP Practices.

The post holder will be required to:

Maintain patient's records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes and prepare admission folders as required.
Arrange appointments, request transport and contribute to the patient discharge planning process, maintaining electronic patient records and up to date bed state.
Answer the telephone and with the assistance of nursing staff answer requests for information.
Maintain stocks of stationery, keep reception desk and notice boards tidy.
Communicate effectively with colleagues, patients and relatives through verbal/written communication, participating at ward meetings and maintaining confidentiality of information at all times.
Carry out other specific administrative/clerical and housekeeping duties as requested by the ward manager.
Contribute to maintaining the safety and security of patients and their belongings and to maintaining the safety and security of the environment.
Maintain personal standards of health, safety and security and understand own responsibilities under the Health and Safety at Work Act.
Participate in relevant training as identified through individual performance review.
Comply with the Data Protection Act.
Adhere to Trust/Directorate/Departmental policies