Supporter Care Officer - London, United Kingdom - Prospectus for Parkinson's UK

Prospectus for Parkinson's UK

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

This is a role with an opportunity to make a real impact You will be joining a passionate and dedicated team and an organisation that is committed to delivering the best possible service to people affected by Parkinson's.

You'll build and maintain relationships between Parkinson's UK and existing, as well as potential new supporters, through high quality communications.

You'll also process voluntary income and associated data received at the UK office.

You'll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity.

You will ensure that every supporter has a great experience of Parkinson's UK.

What you'll do:

Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson's UK
Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.
Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.

What you'll bring:

Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner
Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and written
Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies

If you think you could help us, we would love to hear from you

Please note:
supporting statements must fully demonstrate how you meet all the essential criteria of the role ("What you'll bring").

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern.

You will be required to cover your own travel expenses to the office _(minimum attendance to the office is twice per week, with flexibility to cover additional days on an ad-hoc basis to meet the needs of the team).

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Interviews will be held on Monday 20 and Tues 21 March

Job Types:
Full-time, Permanent

Salary:
£30,582.84 per year

Benefits: