Cladding and Decking Advisor - Glasgow, United Kingdom - Russwood

Description

Russwood
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment.


About the Role

Position Description - Cladding and Decking Advisor

As part of the Cladding Sales Team, you will work closely with Russwood's customers (contractors, self builders and domestic customers) to determine their needs, answer their questions about our cladding, decking and fixings and offer guidance on the performance of our products.

You will be able to respond to customer queries and deliver maximum client satisfaction.

To be successful as a Cladding and Decking Sales Advisor, you should stay up-to-date with product features and technical innovations in our industry.

Whilst advantageous, timber knowledge is not required since full training about cladding and Russwood specific products will be provided.

Line Manager - Sales and Marketing Director

• Assess customer's needs to provide assistance, advice and technical information on how our range of cladding and decking products perform;
• Provide quotations, process sample requests and orders for cladding, decking and fixings, whilst ensuring communications and follow ups are recorded accurately through our CRM system to ensure accuracy of the sales pipeline;
• Build relationships with both internal and external customers to assist our buying and marketing teams, and maximise crossselling opportunities with our flooring and internal cladding sales team;
• Engage with visiting customers and suppliers in a friendly and professional manner when conducting onsite tours of our cladding and decking display area.

About you

• You will be a strong communicator with good written English and Maths competency
• You will have great customer service skills with a polite and friendly manner and will be able to empathise with customer's needs
• You will have good time management skills and be able to prioritise your workload
• You will be IT literate with good knowledge of Microsoft suite of programmes and Teams
• You will be keen to learn new skills and develop a sound knowledge and enthusiasm for the company's range of products

Salary and Benefits
Annual Starting Salary £27,625

42.5 hours per week Monday - Friday from either of our Newtonmore or Glasgow offices.

Russwood have a generous employee benefit package based around our 5 Values

• Quality A discretionary annual Continuous Improvement Payment;

34 days annual leave (10 days allocated to a 2 week break over the Christmas & New Year period plus one day allocated to Easter Monday)

• Innovation An innovation fund that rewards team members for their great ideas
• Expertise A learning and development fund to support your own personal development
• Environment Cycle to work scheme
• Community Group Life Assurance Scheme including all Russwood team members

When you join Russwood, you do more than simply start a new job.

You join a team of people who seek excellence and quality through knowledge and innovation, and who support one another to achieve their goals whilst protecting the environment and community.

At Russwood we value diversity and equal opportunities. We are dedicated to creating an inclusive workplace for all.

Russwood are committed to their ISO Quality and Environmental procedures and expect all team members to adhere to these standards.

Job Types:
Full-time, Permanent


Salary:
From £27,625.00 per year


Schedule:

• Monday to Friday

Work Location:
In person