- Ensure the store maintains a best in class level of customer service by delivering a personalised service to all customers.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind.
- Lead the team to achieve set retail financial goals and KPI's.
- Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
- Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
- Plan and exceptionally execute events, both internally and externally, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.
- Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ.
- Lead by example on the shop floor at all times. Engage and inspire the in store team daily to deliver world class service.
- Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
- Develop top talent in the store and hold regular 1-2-1's with the whole team with confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.
- Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage.
- Plan rotas to best support business needs within payroll budget. Adapt rotas as necessary during peak periods.
- Recruit with urgency and network locally to build connections for future talent.
- Adhere to all procedures and H&S regulations.
- Ensure perfect store standards including top hygiene standards in all areas.
- Ensure correct execution of all VM updates for all brands.
- Strong communication to the team, HQ and all brand representatives.
- Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
- Managing LP through security requirements and monitoring strategies – including overseeing daily/weekly stock counts and regular audits.
- Experience of retail management essential.
- Minimum 2 years beauty/fragrance experience essential.
- Experience working in a FSS environment preferred.
- Highly organised with strong communication skills.
- Full availability including weekends and bank holidays is imperative.
- Experience of using Excel, Outlook and Teams.
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Store Manager - Altrincham, United Kingdom - THG
Description
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.
We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.
We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
LOOKFANTASTIC
Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.
We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.
We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Altrincham. A destination for experiencing Beauty in a way like no other
Store Manager
Role Description
The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience.
Service
Sales
People
Operational Excellence
Experience/Skills:
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
