Salesforce Operations Lead - Hemel Hempstead, Hertfordshire, United Kingdom - ITAB Shop Concept AB

Description

The Operations Manager role is an important Management role within the UK Sales Support Team, leading a small but highly-customer focused team with a clear focus on operational delivery and customer experience, working closely alongside a member of the Relationship Sales team (Key Account Manager) to translate new and existing opportunities into reality and right first time delivery.

The Operations Manager is the conduit between the Key Account Manager and the rest of the Business, taking ownership for the delivery and cost management of projects and business activity for our Retail customers.

Leading a small team within the Sales Support function, this role drives the common ways of working and performance of the team through excellent communication, coaching support and ongoing execution of the customers experience of ITAB.

Commercial awareness and customer focus are key, leading each project with a keen attention to detail, anticipating risks and protecting profitability and enhancing margin through constantly improving collaboration and measurement.

Work as the Operational Partner to the Relationship Sales Team (Key Account Manager)
Translation of opportunities shown on Salesforce into equipment and services activity through ERP software
Navigate internal stakeholders and business functions to deliver

Coach and performance manage the Sales Support team in your direct line, and work closely with other Operations Managers to share best practice and business improvement recommendations.

Act as the conduit between Relationship Sales and the business operational functions to deliver right first time.

Be the Customer ambassador for operational delivery, representing ITAB and your team to the very highest standards of work performance.

Effective and timely communication – internal and external updating progress and anticipating future risk.

Update succession planning and complete regular appraisals and personal development plans for your members of the Sales Support Team.

Ensure ERP Order book is accurate with respect to equipment and dates and reflects the true operational intention of the Business

Work closely with the Relationship sales (Key Account Manager) to optimise customer service and project feedback both internally and externally.

Commercial

Protect and enhance margin expectations from all activity linked to the Sales Support processes and track all financial outcomes.

Raise RFQ (request for quotation) using internal business processes
Forward planning of stock holding, including advance highlight of future risk and actions.
Take ownership for stock position with action plans for reduction to maintain target performance levels.
Ensure there is contract compliance including commercial changes, extras and variations with the end customer.

~ To identify any low margin activity and implement plans and actions to remedy for future projects.

Maintain focus of Salesforce Activity and ERP order book with recommendations across your customer/s to ensure consistent delivery and communication within Sales Support Team.

Leadership ability including, coaching, performance management and succession planning
Be customer facing with all commercial discussions, including escalations and price negotiations as required
Self-motivated problem solver with the ability to show initiative and develop creative solutions

Work experience:
Organisation and project controlling skills essential
Retail and/or commercial project experience (ideally 5 + years)
Salesforce CRM experience desirable
Willingness to be flexible with working hours to respond to the needs of the business. Clean driving licence with some travel UK and potential overseas required
Please note that our applications are handled ongoing throughout the process, and we accept applications via our website.

With our expertise, long-term relations and innovative solutions ITAB is at the forefront as partner in the retail business.

ITAB offers career opportunities in an international workplace.
We continuously act and strive together for a sustainable future – for business, people and environment.