Defence Business Services - Thornton Cleveleys, United Kingdom - Ministry of Defence

Ministry of Defence

Verified Company

Thornton Cleveleys, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £22,758- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.

Job grade:

Administrative Officer
Contract type:
Permanent
Business area:
DBS
Financial, Procurement & Civilian People (FPCP)
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
3Contents

Location

About the job

Benefits:

Things you need to know

Location

Tomlinson House, Norcross, Thornton Cleveleys, Lancashire, North WestAbout the job

Job summary:

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision
To support UK defence customers with outstanding service every time.

Our Mission

Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool.

This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross).

A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross).

There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply.

Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.

Job description:

Our DBS Enquiry Centre services include three telephone-based teams:

Finance and Procurement Services (F&PS) - Winners of the MOD Finance Team of the Year, MOD Head Office and Corporate Services Commendation and Customer Service Excellence awards.

The team provides support to MOD suppliers and debtors, as well as technical advice to accounting, procurement and commercial professionals in MOD.

Veterans UK Helpline

nsistently providing support and advice to the UK's Veterans, Service Personnel and their families.

The team provides assistance for both of the Veterans UK compensation schemes, War Disablement Pensions and the Armed Forces Compensation Scheme.

Assistance and advice is also provided to Veterans, their families and dependants with issues such as benefits, housing and welfare.

Keeping customer satisfaction at the core of every decision and behaviour, all of our AO roles require strong verbal and written communication skills to enable you to converse with customers daily.

Our customer facing operating hours are 8am - 4pm, Monday - Friday.

The role requires you to:

Handle queries from customers efficiently and effectively, providing accurate advice.
Log and update queries from customers using a Service Management system.
Proactively recommend and encourage the customer about the benefits of selfservice.
Undertake training and upskilling to support the changing business requirements.
Recognise continuous improvement possibilities, championing the benefits to the customer and operations.
Support the Operational Team Leader and Manager in overall service delivery.

Person specification: