First Line Support Engineer - Cheltenham, United Kingdom - Careers Plus

Careers Plus
Careers Plus
Verified Company
Cheltenham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We are working with one of our clients who are a successful MSP based in Cheltenham, they are looking for a 1st Line Support Engineer to join their team


Main responsibilities:


  • Provide 1st line support to clients, agreed services and incidents
  • Ensure the company's Support Desk software is utilized correctly and all unassigned tickets are distributed to the correct resolver groups in a timely manner
  • Use the correct escalation routes when managing tickets on the Service Desk
  • Logging support calls
  • Work with support technicians to identify repeat issues and underlying problems, so you can be proactive in the future
  • Ensure an outstanding level of customer service to all supported users
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