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Service Desk Analyst
1 week ago
Reed Technology Newcastle Upon Tyne, United Kingdom Full timeIT First Line Service Desk Analyst · Location: Newcastle · Salary: £ on 4 off shift after 6 months · Type: Permanent/Fulltime · Our client is one of the UK's leading providers of quality public transport. · The Service Desk is the entry point and ongoing single point of contact f ...
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Service Desk Analyst
1 week ago
Talent84 Ltd Newcastle Upon Tyne, United Kingdom Full timeService Desk Analyst, Newcastle · Salary £24,000 · Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their car ...
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Service Desk Analyst
2 weeks ago
Norton Rose Fulbright LLP Newcastle Upon Tyne, United KingdomWe're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. · Our **Newcastle office** is currently recruiting for a **Service Desk Analyst**. As well as the relevant skills and experience, we're looking for people who are innovative, comme ...
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Service Desk Analyst
3 weeks ago
Nigel Wright Newcastle Upon Tyne, United Kingdom**THE BASICS** · Working in the public transport sector, this organisation is looking to add to their 1st Line Service Desk team. Are you an experienced IT Support worker or perhaps you are looking for a start in IT Support, in which case this could be the opportunity for you. · ...
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IT Service Desk Analyst
2 weeks ago
LTS Resourcing LTD Jarrow, United KingdomWe are urgently seeking an IT Service Desk Analyst to join our market leading client on a 6-9 months fixed term contract basis, hybrid working, 7.00am to 3.00pm, with some weekend work. · As the IT Service Desk Analyst, you will be responsible for providing first level support th ...
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Service Desk Analyst
1 week ago
FryerMiles Recruitment Hawthorn, United Kingdom**Service Desk Analyst - Up to £445 per day - Contract until November 2023** · **Location: Hybrid/Corsham** · **Essential Requirements: Must have valid SC/DV Clearance** · - 1-2 years' experience working within an IT Support environment ideally in a 1st Line IT Support environmen ...
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Service Desk Analyst
3 weeks ago
Careers Plus Newcastle upon Tyne, United KingdomJob Description · We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you wil ...
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Service Desk Analyst
1 week ago
Atom Bank Durham, United Kingdom**We're Atom ** The bank that's leading the fintech charge · Tech is at the heart of everything we do here at Atom. We've rebuilt the bank, from our app to our banking platform, to make sure it's native and cloud-based. Thanks to this approach, we can develop new products and shi ...
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Service Desk Analyst
4 days ago
Nigel Wright Group Newcastle upon Tyne, United Kingdom Full timeTHE OPPORTUNITYNigel Wright is pleased to collaborate once again with our client in the Financial Services Sector. As one of the largest providers to mortgage intermediaries, they also manage a network of franchised estate agencies across the UK. With their continued growth, they ...
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Service Desk Analyst
3 weeks ago
Newcastle University Newcastle upon Tyne, United KingdomSalary: In the region of £25,742 per annum. · Closing date: 31 May 2024 · Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing ini ...
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Service Desk Analyst
1 week ago
Newcastle University Newcastle upon Tyne, United KingdomSalary: In the region of £25,742 per annum. · Closing date: 27 May 2024 · Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing ini ...
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Service Desk Analyst
3 weeks ago
Newcastle University Newcastle upon Tyne, United Kingdom Full timeThe Role · The purpose of this role is to deliver first class customer support, for IT systems and services, to colleagues and students across the University. Stakeholder contact channels include call handling, support tickets and email. You will ensure requests for IT services ...
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Service Desk Analyst
2 weeks ago
Newcastle University Newcastle upon Tyne, United KingdomSalary: In the region of £25,742 per annum. · Closing date: 31 May 2024 · Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing ini ...
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Norman Service Desk Analysts
3 weeks ago
Northumbria University Newcastle upon Tyne, United Kingdom Part timeAbout the Role · The Norman Service Desk is staffed by experienced IT analysts who can quickly resolve issues with a particular focus on customer care. All of our staff are recruited for both their technical ability and customer service skills - with regular internal upskilling ...
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Norman Service Desk Analysts
3 weeks ago
Northumbria University Newcastle upon Tyne, United Kingdom Part timeAbout the Role · The Norman Service Desk is staffed by experienced IT analysts who can quickly resolve issues with a particular focus on customer care. All of our staff are recruited for both their technical ability and customer service skills - with regular internal upskilling ...
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Service Desk Team Leader
2 weeks ago
Norton Rose Fulbright Newcastle upon Tyne, United KingdomPractice Group / Department: · IT Regional - Service Desk Management - Newcastle · **Job Description**: · We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. · We provide the world's preeminent corporations and financial institution ...
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IT Support
3 weeks ago
Matched Group Newcastle Upon Tyne, United Kingdom**IT Support** · **Basic**:£30,000 - £35,000 + benefits · **Role**: Provide software support to clients and ensure issues are resolved effectively · **Location**: Hybrid - 2/3 days per week in the office · **WHY?** Fast global growth + career progression · - Do you have 2+ years ...
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Software Support Engineer
3 weeks ago
Matched Group Newcastle Upon Tyne, United Kingdom**Software Support Engineer** · **Basic**:£30,000 - £35,000 + benefits · **Role**: Provide software support to clients and ensure issues are resolved effectively · **Location**: Hybrid - 2/3 days per week in the office · **WHY?** Fast global growth + career progression · - Do you ...
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IT Service Desk Senior Assistant
1 week ago
Gateshead Health NHS Foundation Trust Gateshead, United KingdomTroubleshoot hardware, software, and network-related issues and escalate complex problems to appropriate teams when necessary. · Maintain accurate and detailed records of all user interactions and issue resolutions in our ticketing system. · Collaborate with other IT teams to imp ...
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IT Service Desk Senior Assistant
1 week ago
Gateshead Health NHS Foundation Trust Gateshead, United KingdomTroubleshoot hardware, software, and network-related issues and escalate complex problems to appropriate teams when necessary. · - Maintain accurate and detailed records of all user interactions and issue resolutions in our ticketing system. · - Collaborate with other IT teams to ...
Service Desk Analyst - Newcastle upon Tyne, United Kingdom - Careers Plus
Description
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service.As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.
Responsibilities:
Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Escalate complex problems to the appropriate support teams, ensuring timely resolution.
Document all support interactions and resolutions in the ticketing system.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Collaborate with other IT teams to identify and implement solutions to recurring issues.
Keep abreast of emerging technologies and best practices in IT support.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in a technical support role, preferably in a help desk or service desk environment.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Exciting projects and the chance to work with cutting-edge technologies.
If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you