Norman Service Desk Analysts - Newcastle upon Tyne, United Kingdom - Northumbria University

Description

About the Role

The Norman Service Desk is staffed by experienced IT analysts who can quickly resolve issues with a particular focus on customer care. All of our staff are recruited for both their technical ability and customer service skills - with regular internal upskilling and training to ensure our analysts remain agile in an ever changing digital landscape.

We have the opportunity for two exceptional people to join our IT Service desk, offering 1st line support via a range of channels.

Recording all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solution

Resolving enquiries at initial point of contact

Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next action