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Newcastle upon Tyne

    Service Desk Analyst - Newcastle upon Tyne, United Kingdom - Careers Plus

    Careers Plus
    Careers Plus Newcastle upon Tyne, United Kingdom

    1 week ago

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    Description

    Job Description

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.

    Responsibilities:

    • Provide first-line technical support to end-users via phone, email, or in-person.
    • Diagnose and troubleshoot hardware, software, and network issues.
    • Escalate complex problems to the appropriate support teams, ensuring timely resolution.
    • Document all support interactions and resolutions in the ticketing system.
    • Assist with the installation, configuration, and maintenance of IT equipment and software.
    • Collaborate with other IT teams to identify and implement solutions to recurring issues.
    • Keep abreast of emerging technologies and best practices in IT support.

    Requirements:

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
    • Proven experience in a technical support role, preferably in a help desk or service desk environment.
    • Strong knowledge of Windows and/or macOS operating systems.
    • Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
    • Excellent troubleshooting and problem-solving skills.
    • Exceptional communication and interpersonal skills.
    • Ability to work well under pressure in a fast-paced environment.
    • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

    Benefits:

    • Competitive salary commensurate with experience.
    • Comprehensive benefits package
    • Opportunities for professional development and career advancement.
    • A collaborative and supportive work environment.
    • Exciting projects and the chance to work with cutting-edge technologies.

    If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you

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