Senior Support Consultant - Newcastle upon Tyne, United Kingdom - Advanced

Advanced

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Introduction:
We are looking for an

experienced Senior Support Analyst to join our support desk team provide support to our customers and act as an escalation point for the wider team. You will be

excellent level of

support and ensuring

skills are developed in the team you work within to increase our ability to resolve support requests during the first interaction with the customer.

What You Will Do:

Ensure an
exceptional level of customer service and satisfaction is met at all customer touch points
Skills in PowerShell essential
Ideally Experiance in a System Operaton team
Nice to have exposure to Azure

What You Will Have:

Effective
problem solving skills:
Welldeveloped oral and written
communication skills:
Well organised, with the ability to work proactively in a team in a busy environment
Experience with using Microsoft Windows and Microsoft office suite

What We Do For You:

Wellbeing focussed - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
-
Generous Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days
-
Employee Assistance Programme

Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth:

Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

-
Development Programmes

From Future Managers to Leadership Training, our development programmes help you get where you need to go

-
Profit Share

Our Groupwide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
-
Pension Scheme

Our plan with Scottish Widows offers 5% matched contribution by the company

-
Income protection insurance

Providing you with support and assistance when you need it most

Recognition - Highlighting and rewarding the great work our people do
-
Top Achievers Club

Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees read about what it's like

-
Clear Review

Our own technology platform that allows you to get realtime feedback, conversations and goals to help you become your best self

Making a Difference - we provide opportunities to help our people make a difference to the causes they care about
-
MatchIt

Fundraise for a cause close to your heart and Advanced will match part of the funding

-
Volunteering Time

Our volunteering leave scheme allows you to use your time to help those who need it

-
Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

We are one the UK's largest tech companies, and our products sit at the heart of some of the country's best-known businesses.

We've grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers.

We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you've applied here
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