Customer Support Coordinator - Weybridge, United Kingdom - Morgan McKinley

    Morgan McKinley
    Morgan McKinley Weybridge, United Kingdom

    Found in: Appcast UK C C2 - 1 week ago

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    Description

    Job Title:
    Customer Support Coordinator


    Location:
    Weybridge


    Pay rate:
    £14.05 per hour (salary equiv £27,400)

    Hours:
    Monday to Friday, 9.00am - 5.30pm

    Working pattern:
    Hybrid with 2 days WFH (after training completed 12 weeks approx)


    Parking at office location:
    Yes


    Start date:

    ASAP
    Duration: 6-12 months +


    I am currently recruiting for a Customer Support Coordinator to join a Global organisation on a temporary basis, starting
    ASAP with a view of becoming a permanent position.

    This role is to provide customer support to existing and new customers of the business both B2B and B2C.

    This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.


    Duties required but no limited to:
    Processing service requests from customers

    identify suitable engineers and dates to attend site

    Proactively communicate with customers to resolve issues in a timely manner

    Producing quotations using SAP, confirming and documenting price and site availability to customer

    Processing customer orders

    Communicating with credit controllers regarding credit checks / issues.

    Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets

    Reviewing systems to identify improvements to processes and procedures

    Prioritise mail to maintain customer satisfaction.

    Maintaining responsibility for administrative and customer service support


    Essential skills and qualifications:
    GCSEs or equivalent with grades (A-C), in English and Maths

    IT Skills Word and PowerPoint

    SAP/CRM or equivalent

    Ability to develop and maintain good relationships internally/externally and at all levels

    Excellent presentation skills and a confident, engaging communicator

    Highly organised & able to prioritise

    Ability to work under pressure and maintain accuracy

    Passion for customer service

    Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.


    BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.