Customer Service Assistant - Wolverhampton, United Kingdom - West Midlands Trains

West Midlands Trains

Verified Company

Wolverhampton, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As part of the Transport UK Group West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment we are looking to recruit a
Customer Service Assistant / Announcer on a
full-time, permanent basis, based in
Wolverhampton

You will deliver a quality customer service through the provision of assistance and information to fulfil West Midland Trains customer expectations, whilst meeting the Company's business, safety and operational targets.

What does the job involve?

Continually provide information through effective communication in the form of announcements and Customer information screens at all times.
Use CCTV to monitor train services for PA purposes and monitoring of stations at all times using Transec guidelines.
Update and amend manuals.
Ensure that IT equipment is kept clean and maintained.
Ensure that engineering work is promoted ready for display on the Customer information screens and in times of disruption ensure that train running information is passed onto relevant staff at stations.
Maintain a secure environment.
Ensure long line announcements are made at all stations under your control.
Take reasonable care of your own safety and for the safety of others who may be affected by your work.
Carry out duties as required by the Customer Experience Manager, for which you have been trained, competent and have been provided with the necessary PPE

What skills and experience do I need to do the job?

Customer focused being polite, approachable and friendly at all times
Being efficient and calm able to communicate with people from all backgrounds
Taking pride in your appearance being the face to the company to customers
Flexibility able to work early and late shifts and use your own initiative on occasions
Good IT skills able to use a range of technologies and systems
Honest & trustworthy doing the right thing
A good level of maths and English ability

What are the salary and benefits?
- £23,254 rising up to £27,142 after successful completion of probation

Defined Benefit pension one of the best in the UK
Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.