Customer Experience Advisor - Chesterfield, United Kingdom - Elevation Recruitment Group

Description

ChesterfieldCustomer Experience AdvisorMonday to Friday, 8.45am to 5.00pm with a 45 minute break for lunchElevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor.

This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.

Responsibilities of the

Customer Experience Advisor:
Serve as the primary point of contact for customers requiring second-level supportEffectively resolve customer queries using internal processes and maintain a high standard of serviceOffer professional, thorough, and accurate support to internal departments regarding customer queriesEscalate queries to management where necessaryMaintaining an accurate customer database Necessary experience of the

Customer Experience Advisor:
Possess excellent communication skills, both written and verbalDemonstrated experience in a fast paced, customer environmentAble to work under pressureEfficient organisational skillsIf you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply