Support Services Administrative Assistant - Yeovil, Somerset, United Kingdom - Workshop Recruitment

Description

Home Jobs Tenancy Support Service Team Assistant
Tenancy Support Service Team Assistant

Our client a local housing association is looking for a customer service focused administrator to provide administrative support to the Tenancy Support Services Team.

You will contact customers by all methods of communication in relation to income and benefit related matters to support their wellbeing.

Support and promote Tenancy Support Services Team campaigns/projects.
Contact customers claiming Universal Credit and other welfare benefits by all methods including telephone, text, and email.
Administer support grant payments to customers.
Update and accurately record outcomes of customer contacts on the company's Housing Management System.
comfortable with overview of data collation and statistical reporting.
Evidence of ability to use and manipulate information technology applications especially MS Office e.g. Word, Excel and Outlook.
Excellent telephone manner and call handling skills.
A working knowledge of welfare benefits is desirable but not essential as training will be provided.

Full clean driving licence and /or ability to travel in a timely and efficient manner to visit community venues, attend meetings, frequently located in areas not covered by public transport.

Monday to Friday, 37 hours per week, Office hours
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