Triage & Early Intervention Officer - Essex, United Kingdom - Victim Support

Description

Triage & Early Intervention Officer

We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join our team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working.

We currently have both permanent and fixed term contracts (to 31/03/26) available and are interesting in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours.

County/Borough Essex Office location Suite 4, The Chequers, High Street, Ingatestone, Essex, CM4 0DG Full time/Part time Full time Hours per week Full & Part Time Roles Available Work schedule 8am to 4pm/9am to 5pm Monday to Friday Basic Salary £23,970.00 per annum Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 09/05/2024 Ref No 5475

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

An extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances, maternity & paternity payments

High Street, retail, holiday, entertainment & leisure discounts

Access to our financial wellbeing hub & salary deducted finance

Employee assistance programme & wellbeing support

Ongoing training & support with opportunities for career development & progression

About the role:

We are recruiting a number of Triage and Early Intervention Officers. You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday.