Customer Services Executive - Marlow, United Kingdom - Techtronic Industries - TTI

Techtronic Industries - TTI
Techtronic Industries - TTI
Verified Company
Marlow, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description

Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology, manufacture and sell power tools across the world.

TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customersand end users. TTI UK continues to grow in an established and stable market.


We are currently recruiting for a passionate and enthusiastic Customer Services Executive to join our wonderful team based in Marlow, Buckinghamshire.


This position will be full time and will offer a hybrid working option of 2 days a week from home (once trained within your role).


Key Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Manage all customer orders as per the internal SOP's and customer vendor compliance
  • Handle and respond efficiently to all general and order specific customer enquiries
  • Provide pricing and delivery information
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain customer data bases, pricing and delivery information generating workflows
  • Organise workflow to meet customer timeframes
  • Log details of enquiries, comments and complaints and details of actions taken
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement
  • Prepare and distribute customer activity reports
  • Communicate and coordinate with internal and thirdparty stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
  • Carry out other adhoc duties as required from time to time

Skills Required:

  • Proven customer service experience across a range of business sectors
  • Excellent data entry, typing and analytical skills
  • Excellent telephone manner
  • Ability to communicate clearly and accurately at all levels
  • Strong Ms Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable
  • Sales order processing with FOB experience ideal

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