Customer Services Executive - Marlow, United Kingdom - Techtronic Industries - TTI

Techtronic Industries - TTI

Verified Company

Marlow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology, manufacture and sell power tools across the world.

TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customersand end users. TTI UK continues to grow in an established and stable market.

We are currently recruiting for a passionate and enthusiastic Customer Services Executive to join our wonderful team based in Marlow, Buckinghamshire.

This position will be full time and will offer a hybrid working option of 2 days a week from home (once trained within your role).

Key Responsibilities:

Deal directly with customers either by telephone, electronically or face to face
Manage all customer orders as per the internal SOP's and customer vendor compliance
Handle and respond efficiently to all general and order specific customer enquiries
Provide pricing and delivery information
Obtain and evaluate all relevant information to handle product and service enquiries
Maintain customer data bases, pricing and delivery information generating workflows
Organise workflow to meet customer timeframes
Log details of enquiries, comments and complaints and details of actions taken
Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Prepare and distribute customer activity reports
Communicate and coordinate with internal and thirdparty stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
Carry out other adhoc duties as required from time to time

Skills Required: