Claims Handler - Egham, United Kingdom - 4th Dimension Innovation Ltd

4th Dimension Innovation Ltd

Verified Company

Egham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Become a vital part of our dynamic team at 4th Dimension Innovation Limited We are on the lookout for experienced and proactive office-based claims handlers to join our vibrant environment.

As a team player with a passion for quality and innovation, you will efficiently manage defined admin tasks to support our company's operations.

Key Responsibilities:

Evaluate business processes concerning commercial agreements, offering customers alternative solutions to direct policy claiming.
Progress claims toward settlement with a strong focus on customerspecific agreed processes.
Respond promptly to incoming calls and correspondence, utilizing various communication channels for effective resolution.
Screen First Party & Third Party claims against fraud indicators, reallocating cases for further investigation when necessary.
Utilize desktop tools such as MIAFTR, CUE, MID, and others as needed for comprehensive claims handling.
Liaise with specialist investigative suppliers, providing clear instructions and managing a claims caseload.
Update Reserves and NCB in accordance with relevant Working Practice and adhere to agreed personal authority limits.

Experience/Qualifications/Skills:

Desirable experience in Customer Service or Claims roles.
Understanding of our products, services, philosophies, systems, and organization.
Knowledge of hierarchy and escalation protocols.
Excellent interpersonal skills, with the ability to communicate effectively at all levels.
Proficient in simplifying complex issues.