Technical System Support Apprentice - Cirencester, United Kingdom - St. James's Place

St. James's Place

Verified Company

Cirencester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who We Are
People have always been at the heart of St.

James's Place, we value long-term relationships, and we are a home for people who care about the future - financially, environmentally and socially.

These core values have enabled us to become a leading FTSE 100 Wealth Management company.

Our Apprenticeship Programme is a fantastic alternative to university and a unique opportunity to complete a funded and supported qualification whilst you work within one of our divisions, gaining both valuable work experience and ongoing training as well as immersing yourself in our inclusive and collaborative culture.

This structured development path is delivered alongside support from your line manager and the wider business.

You will be an apprentice with us for one year and then you will be in a position to take a role within your chosen division.

Location:
Cirencester

Salary:
£20,830

NB:
Assessment centres for this vacancy will be run on 13 March 2024 so please ensure you are provisionally available to attend.

As part of the role, you will study towards your Business Administration Level 3 qualification. Once you have completed your apprenticeship, further study includes the ITIL Foundation level qualification.

You will also have the opportunity to be taught SQL, however prior knowledge isn't needed.

You could expect to progress into a Systems Support or Analyst role once you have completed your apprenticeship in this field.

What you'll be doing:

The ERP Systems team is a small team of 6 who provide system support across SJP for the Head Office system, Unit 4 ERP (Business World).

This technical system has several functions such as Finance, Payroll, Human Resources and more.

The system itself is heavily relied upon for SJP Head Office to operate and therefore the smooth running of the programme is pivotal to ensure there is limited adverse impact in the event of an issue.

The exposure you gain to the wider SJP business is brilliant, as the team look after SJPI and SJP Asia, alongside SJP UK.

As part of the team, you will be involved in incident resolution, process enhancements, requests for change, project development, processes to support reliable performance and also production of monthly data to report on the system.

Some of your responsibilities will include:

Incident tracking and resolution including data maintenance and user maintenance.
Providing facetoface advice and assistance to employees that have raised an issue.
Monitoring businesscritical interfaces and production of outbound interfaces.
Assisting and supporting issue tracking.
Providing support to wider ERP projects, developments and initiatives.
Helping deploy developments/enhancements into live.

About you

Who we're looking for:

If you are interested in the Technical System Support role, you will need to hold a minimum of level 4 in English Language and Mathematics and have strengths in analysing and reporting.

You should also held excellent problem solving skills and the ability to work through a problem from start to finish.

Other skills required to be successful:

Excellent interpersonal skills.
Curiosity and drive to learn.
Strong attention to detail.

Flexible Working
We understand that employees work best in different ways, at different times and in different environments.

We value all of our employees and appreciate that everyone is unique, and at one of many stages within their career.

Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.

Our people are encouraged to work in a flexible way that suits their lifestyle where it can be accommodated, so please ask the question and start a conversation

Why work for us?

Our Rewards
In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefits package including:

Non-Contributory Pension
10% (increasing with length of service) with further pension matching
Significant protection benefits with real value, such as 10X life cover, PHI, and critical illness.
Outstanding terms and conditions including 6 months paid parental leave.
Private Medical and Dental Insurance
28 days holiday entitlement plus bank holidays (based on fulltime equivalent) with the option to buy up to an additional 5 days holiday
Discretionary bonus scheme dependent on company and personal performance, varied by level
Not applicable to fixed term contracts (standard uplift applies in lieu of the protection benefits)

Our Culture

Our culture is the glue that binds us together - It's one of our biggest assets and one of the biggest reasons for our success.

It's underpinned by core values of doing the right thing, being the best version of ourselves and investing in long term relationships.

We want to embrace a diverse