IT Support - Caerphilly, Caerphilly, United Kingdom - PHS Group Ltd.

Description

IT Service Desk Experts - we're looking for you
IT Service Desk Analyst
CaerphillyHead Office
£Great hours Monday to Friday, no evening or weekend work
Full Time, permanent position

Great with IT related queries? We're hiring at phs Group – the leading Hygiene Services provider in the UK.

We're looking for the right person to join us as an IT Service Desk Analyst and it's a role you will enjoy.

This role is ideal for you if you are technically minded and like to help and support people with their IT related questions.

These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet.

Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs.

So, we're looking for someone who enjoys resolving queries and helping colleagues.
You'll be joining a brilliant team who support each other as well as other colleagues. And if you're driving to our Caerphilly office, our free on-site car park will save you a fortune.
Your role as an IT Service Desk Analyst at phs Group:
You'll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system
You'll look after queries relating to system software, applications and hardware
All contacts and actions must be logged, documented, and updates provided so that the customer is supported
You will also get to assist in creating technical documents, training material, and work / focus groups
Experience of an IT Service Desk (highly desirable)
Strong knowledge of MS Office products
Understanding of Information Technology Infrastructure Library (ITIL) practices
Brilliant Customer Service skills – calm, positive, professional and a great listener
20 in a permanent full-time position
~ No weekend or evening working – great hours Monday to Friday (40 hours a week)
~ You'll work in Head Office with excellent opportunities to develop your career here
~ Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
~ Apprenticeship opportunities on completion of the probationary period
~ Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you'll need a dedicated work area at home for this.
~23 days holiday plus bank holidays (31 days in total)
~ Buy / Sell holiday scheme
~ Amazing employee discounts with major supermarkets and retailers with phsPerks.
Free Parking onsite so no parking costs
~ Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland.

Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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