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- Play a crucial role in delivering customer satisfaction and lifetime customer value. Achieved through various support and account-based activities, such as customer onboarding, facilitating issue resolution, assisting in product utilization improvement, and ensuring sustained customer success ultimately leading to service renewals and widening of the product uptake.
- Oversee the client onboarding programme, project managing the deployments and delivering to schedule.
- Fulfilment of products to our customers, ensuring that our services live up to our promises, both now and in the future.
- Curating healthy and positive relationships with assigned accounts, being their Point of Contact/their expert.
- Managing end-of-contract phases, ultimately securing renewals and mitigating churn.
- Upselling bolt-on services where applicable.
- High levels of accountability, both for themselves and those around them.
- Experience in Customer Success or Key Account roles, ideally from a subscription, service or operational background, with a proven track record of success.
- Ability to manage complex projects from start to finish and deliver according to schedule.
- Excellent communicator with an understanding of different approaches and when to use them and great organisation.
- Demonstratable networking and relationship-building skills.
- Confidence in managing sales negotiations.
- Experience within the lift industry and/or telecom world would be a benefit.
- History of working in a Start-up/Scale-up environment.
- Experience building and leading Account Management/Customer Success Teams.
- Comfortable working & communicating with customers & with colleagues from across the world.
- IT skills in MS Office Tools (Word, Excel, Outlook).
- Embraces and is motivated by change.
Customer Success Manager - Maidenhead, United Kingdom - My Product Path
Description
Job Description
Customer Success Manager
Maidenhead
£29.7k (£45k Pro-Rata)
Part-time (25 hours), 3 days a week in office
My Product Path is partnered with a global leader in innovative lift & communication solutions currently looking for a Part-Time Customer Success Manager. This is a brand new role within a new division so it would suit someone willing to get stuck in with the day-to-day operations but also think strategically for the long term. (Opportunity to become Full-Time in the future).
Role Overview
Responsibilities
About You
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