Customer Assurance Assistant - Plymouth, United Kingdom - plymouthcommunityhomes

plymouthcommunityhomes

Verified Company

Plymouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Care Respect
Listen Do the right thing**
About the role
We are currently looking to recruit a Customer Assurance Assistant to work within the Customer Experience Team.

This role is key in providing a high level of quality support which includes the monitoring and accurate recording of complaints and other customer contact, providing feedback and guidance where necessary and contributing towards a positive customer experience.

Demonstrates experience in an office environment and have strong computer literacy skills.
Experience in operating and maintaining a range of computerised information systems, including spreadsheets and databases.
Experience in working as a first point of contact.
Be organised with high attention to detail.

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions
Flexible working opportunities including flexitime and hybrid working
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here

- we have dress down Fridays, company quizzes, and lots of charity events throughout the year

Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, KFC and Coop.

To Apply:

For an informal discussion about this role, please contact Laura Moss, Customer Assurance Supervisor, on

This post is not suitable for job share.
Please note we do not accept CV's or letters of interest.

Please refer to the person specification and demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

Shortlisting Date:
Tuesday 27th February 2024

Interview Date:
Tuesday 5th and Wednesday 6th March 202- Living and Working in Plymouth_