Administrator/customer Service Advisor - Cheltenham, United Kingdom - PKL Group

PKL Group

Verified Company

Cheltenham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company

PKL, a division of Lowe Rental, is the leading commercial catering equipment and cloud kitchen supplier to both public and private sector clients across the globe.

With over 35 years' experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients' needs.

Our expert team of consultants, designers, project managers and technical support staff work together to provide a best in class service to our impressive client base.

The Role
This is a full time Sales Administrator, based at our head office in Bishops Cleeve.

Reporting to the Sales Hub Manager, the Sales Administrator will play a key role in managing incoming inquiries for the team.

You will join an established team with a wealth of experience in PKL products and services, and work closely with the internal team to deliver against customer needs and requirements.

Key job responsibilities include:

Administering incoming inquiries, quotes and sales orders through CRM tools.
Generating and managing all new business leads on the internal platforms.
Assisting with business development outreach and tracking campaigns through CRM.
Responding to customer queries and sharing updates on their orders.
Assisting and providing administrative support to Account Manager when required.
Reporting on market activity on a regular basis.
Raising and chasing Purchase Orders.
Assisting with sales order process on behalf of the team when required.
Support on general administration.

Skills & Experience:

Previous experience within sales or customer service is advantageous but not essential.

Previous inside sales, customer service or administrative experience.
Proficient knowledge of Excel and Microsoft Word.
Ability to learn and think quickly.
Works well as a team, with good time management skills.
Computer literate with ability to adapt to new software programs.
Must be detail oriented and meticulous with administration duties, as well as being highly organized.
Must have excellent verbal and written communication skills.
Ability to prioritize and meet deadlines.

Desirable: