Office Advisor - Forest of Dean, Gloucestershire, United Kingdom - Two Rivers Housing

Description

Permanent

Full time (37 hours per week)

As a Neighbourhood Advisor you'll play a key role in helping us provide this for our tenants.

You'll work with them and other local agencies to support them in maintaining their tenancy and helping resolve neighbourhood issues.

As the friendly face of Two Rivers Housing, you'll use your skills and expertise to deliver a great customer experience for our tenants.

You'll be experienced in tenancy and housing management legislation and be able to work in challenging customer facing situations, which require good communication skills, diplomacy and excellent customer service resolution and negotiation skills.

You'll have a good understanding and awareness of housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.

CIH Level 3 qualification or equivalent.

Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.

Full UK driving licence and access to a car insured for business use.

Today, we provide more than 4,500 families with just that, and remain committed to increasing the number of affordable homes available in our communities.

As a community-based housing association, we have deep roots in the Forest of Dean, Gloucestershire, and surrounding areas.

Over the years, we have developed strong partnerships with local authorities, community groups and other partners who can help us deliver on our mission.

If you need any additional help or support through the recruitment process, please get in touch with our team.