Customer Service Agent - Preston, Lancashire, United Kingdom - Key Group

Description

Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK
We are looking for experienced Technical Customer Service professionals to join us in our specialist servicing department.

This team is pivotal to the business, working with vulnerable customers and alongside our internal legal teams, to manage our high-risk loans.

Case management of our high-risk loans
Work alongside our internal legal teams & senior case managers to support with our litigation cases.
Support and work alongside bereaved family members and Executors.

Processing legal documentation in relation to customers estates, for example Grant of probates, POA's and court orders plus many more.

Building and maintaining relationship with 3rd parties
Handle vulnerable customers, whilst showing empathy and building rapport
Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
Experience of working within a telephone based customer service led environment with inbound and outbound calls.

Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

Ambitious - to break ground to help our customers enjoy a better retirement. Personal - going above and beyond to offer exceptional service. Expert - experts in our field, our thirst for knowledge never stops
23 days holiday, plus bank holidays. Rising to 28 days based on length of service
Additional holiday purchase scheme
Tier 1 pension
Life Assurance