- Experience of handling a high volume of customer enquiries by phone and email
- Experience of working with customers, in a contact centre or fast paced customer service environment
- Excellent verbal and written communication skills
- Take ownership and resolve enquiries for customers
- Excellent IT Skills, including experience of working with complex systems and databases to interrogate, record and resolve customer enquiries
- Ability to accurately enter customer data
- Experience of managing workload achieving targets
- Flexible working opportunities and access to employee benefits portal with car lease scheme.
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years' service), and a scheme to buy additional leave.
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development
- Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.
Customer Service Associate - Leicestershire, United Kingdom - Nottingham City Council
Description
Organisation: Eastern Shires Purchasing Organisation (ESPO)
Work Location: Barnsdale Way, Grove Business Park, Enderby, Leicestershire, LE19 1ES
Salary: Grade 7 £24,708 - £25,983 per annum (pro-rata for part-time)
Working Hours: 3 vacancies at 37 per week and 1 vacancy at 30 hours per week
Contract Type: Permanent
Do you have a passion for delivering excellent customer experience? If so, you could be exactly what we are looking for.
We have an exciting opportunity to join ESPO's busy, fast paced, Customer Experience Team based in Leicester.
About the Role
Our Customer Experience Team, is the first point of contact for our customers. The role involves, dealing with a wide range of customer enquiries, which will include taking and entering new orders, general customer enquiries, product and account advice to name but a few.
You will liaise directly with our customers, internal teams and third-party support partners to achieve the best outcome for our customers.
The role is both challenging and rewarding, we need people that can work at pace, make sound decisions and work as part of a team.
You'll have experience of working in a customer service environment, be able to build rapport, accurately record information and an ability to problem solve, with a genuine desire to help customers.
Great verbal and written communication skills are essential as is a positive, flexible and resilient mindset with the ability to work collaboratively with colleagues throughout our organisation.
About You
To apply for this post, you must:
We'd also expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process.
What we offer:
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of ESPO. If you would like to discuss the possible flexible working options that might be applicable to this role,