Operations Manager - London, United Kingdom - ClearCourse

ClearCourse

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries.

Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:
Are you an Operations Manager looking for a new challenge?

Are you adaptable and resilient?

Do you have 2-3 years of experience working as an Operations Manager?

If the answer to all those questions is a yes then this Operations Manager role could be your next step.

You will ensure resilience of the two ClearDebit bureaux and will heavily focus on pulling them into one cohesive bureau over time with the General Managerand Product Manager.

In return, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-working tosuit your lifestyle and enhance your well-being.

Key Accountabilities:

Managing Direct Debit processing teams based in London and Newcastle
Overseeing and ensuring accuracy and quality of daily Direct Debit bureaux processing
Working with Software Development team to ensure customer support and BAU runs smoothly, and new installation projects are delivered in accordance with customer requirements
Business Continuity planning and testing
Ensuring adherence to GDPR and document management best practice
Managing suppliers and assisting the internal finance team and group shared service with invoice queries
Liaising with key customers
Documenting procedures for 3rd party monitoring (Bacs inspections)

Required skills & experience:

Organised, datadriven with customer focus
Demonstrate analytical and risk averse thought processes
Strong team player and problemsolving skills
Demonstrate a good understanding of working in a large corporate environment
23 years of experience in a similar role

Desirables:

Previous experience in direct debit or payments.

We offer:

At ClearCourse we want to support you to be your best you, and to help with this we offer a comprehensive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus,enhanced maternity, paternity and adoption pay, generous training budgets and reimbursement for professional memberships, a flexible hybrid-working model and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance yourwell-being.

(and in our London HQ we also provide free fruit, soft drinks and healthy snacks.)