Jobs

    Technical Services Engineer - Manchester, United Kingdom - ClearCourse

    ClearCourse
    ClearCourse Manchester, United Kingdom

    3 weeks ago

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    Description
    Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?
    ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways.

    The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.

    25 days' annual leave + your birthday off
    Employee wellbeing perks – including Peppy Health, Perkbox, etc...
    Enhanced maternity, paternity, and adoption pay
    Life Assurance and Group Income Protection
    Private medical cover with a cash plan
    Enhanced Company Pension
    Generous training budgets and reimbursement for professional memberships
    Learn and understand the Company's products and services
    Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
    Field customer inquiries to the relevant department
    Knowledge of effective customer service
    Technical knowledge of current information technology
    Experience with database use (preferably SQL Server)
    Experience using and supporting Windows OS
    Experience dealing with customers face-to-face, online, or by telephone

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