Customer Service Officer - London, United Kingdom - East Midlands Railway

East Midlands Railway

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are proud to be
One Team at East Midlands Railway (EMR).

We are passionate about
keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.

With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this.

Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

London is calling... YOU... to join #TeamEMR at St Pancras Station

We're currently recruiting for Customer Service Officers for future positions
in London St Pancras.
The role will cover shifts that could start as early as 5.00am and ends around 12.30am

You will also receive 10% unsocial allowance and £2,522.56 London allowance per annum.

As a Customer Service Officer, you will:

Dispatch trains in a safe and timely manner
Provide customers with advice and guidance
Support with security searches at the station
Be proactive and visible to customers at all times
Assist customers boarding and leaving trains as required

You will be required to work shifts, including some evenings and weekends and you'll be paid a shift allowance on top of your basic salary.

Not only will you be in line to join a fantastic team at London St Pancras station, you will also enjoy a wide range of benefits:

Free travel on the East Midlands Railway network.
Discounted travel (up to 75% off across the rail network and other train operating companies)
Friends and Family discounted tickets
Defined benefit railway pension scheme
Employee benefits portal with access to generous discounts, Cycle 2 Work Schemeand many more

This all sound great What are the next steps?

The Assessment day will be held in London on the 12th January 2024