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Distribution Manager Personal Banking Specialist - London, United Kingdom - HSBC
Description
If you're looking for an opportunity to be a key leader in our customer facing business with the freedom to be creative and innovative and make things happen, join HSBC UK Distribution and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC UK Distribution offers opportunities, support and rewards that will take you further.
The role of Distribution Manager is to be responsible for leading, coaching, motivating, and developing the Personal Banking Specialist Team to provide amazing customer service to our customers. Your team will operate across multiple customer channels supporting customers to the same high-quality standard across all platforms. You will build a team ethos of working with your colleagues across Distribution to be there for your customers when they need you most.
The Personal Banking Specialist Team is at the forefront of customer service, being the first team to serve customers across our 3 main front line channels. The team are pushing the boundaries in providing seamless service to our customers across all channels, whilst offering colleagues increased flexibility, enhanced benefits and the opportunity to work across the wider business increasing your network. This role provides a unique stepping stone into the future of your career and we are currently expanding the team to new locations to offer this opportunity to more of our colleagues If you have a passion for your customers, thrive in an evolving environment, and love the idea of working in different and unique ways then apply to lead this innovative team and take the next step in your career.
Role Introduction Sessions:
We have arranged 2 role introduction sessions where you can find out more about the role and have an opportunity to ask any questions you may have.
Drop-in session 1:
Friday 10th May - 14:30
Zoom -
Drop-in session 2:
Your responsibilities will include:
• Leading and coaching a frontline team to deliver best in industry quality and service across all customer channels, supporting our long-term strategic goals - operating across Branch, Telephone and Chat.
• Motivating and inspiring your team to embrace change and maintain a high performance throughout periods of ambiguity.
• Proactively identifying risks within your business area, implementing actions to mitigate identified risks and reporting/escalating risks and issues as required. Maintaining and delivering adherence to all controls relevant to all Distribution channels.
• Delivering effective resourcing and customer solutions through stakeholder collaboration to operationally manage a pan channel team, enabling them to be adaptable both intraday and intra week.
Requirements
The ideal candidate for this role will have:
• Past working experience in a relevant role, i.e. Team Manager or equivalent leadership role.
• Experience working in relevant market/context, i.e. Contact Centre or Branch experience is desirable but not essential
• A demonstrable passion for delivering outstanding customer service.
• A flexible and adaptable approach to change and the ability to support others to respond in a similar way
• Strong and confident with excellent spoken and written communication skills along with experience of adapting your style and approach to the audience and in line with the message to be delivered.
• Experience of making prompt and practical business decisions, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
This is a full-time role and our operating hours are Mon-Sun 8am to 8pm. You will be aligned to a customer engagement centre where you will be based on a hybrid basis however, yhis role will involve regular travel to other offices across your region.
The office location for this role is: High Street North, East Ham
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email:
Telephone:
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