Learning Enrolment Advisor - Birmingham, United Kingdom - Wilmington plc

Wilmington plc

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Outline:

Job Title:
Learning Enrolment Advisor

Location:
Hybrid/Birmingham

Salary:
£24,000 - £26,000

Why do we want you?

We are Wilmington plc

Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices.

We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges.

Find out more about our core purpose and how we help our customers do the right business in the right way.

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them.

We will support you, develop you and recognise you.

ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training.

Main Purpose of Role:

Main Purpose of the role:

To work within Learning Enrolment & Partner Relationship Team who are responsible for the recruitment of global learners, providing advice and guidance to enable prospective learners to identify the most appropriate course to achieve their learning requirements.

Providing exceptional customer service and ensuring that the overall experience from first enquiry through to enrolment is efficient and accessible.

Liaising with third party re-seller network ensuring they have access to resources to enable them to maximise sales through the global partner network.

Responsibilities:

To have an excellent standard of product knowledge, in order to offer accurate and appropriate guidance to prospective students.

Adhere to team's KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction.

Working closely with the Learning Enrolment & Partner Relationship Manager to implement a learner recruitment strategy to identify, attract, select and engage prospective learner's with ICA.

Converting inbound leads to sales to achieve enrolment targets and working closely with the Marketing Team on any targeted campaigns.

Supporting at any Briefing Events as required.

To embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.

Processing enrolments, including third party resellers, within identified process, ensuring compliance with SLA; sale terms and conditions; eligibility requirements; data protection and local tax regulations.

Working with Learning Engagement Team to ensure the website course date information is accurate.

Completion of Supplier contracts and providing any necessary documents as part of onboarding process

Supporting Learning Enrolment & Partner Relationship Manager with any sales reporting as required.

Working flexibly to support business needs.

Skills and Experience Required:

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

The person in this role:

Should be passionate about providing excellent customer service.

Confident and have a good business acumen.

They will be flexible and organised and can cope with conflicting demands and prioritise tasks.

They will be an excellent communicator - both orally and in writing - with the ability to listen and take instruction as well as give instruction as necessary.

Should be enthusiastic and engaging and work as part of a team and willing to support others.

The skills required:

Good communication skills (verbal and written)
Excellent customer service, preferably in a sales environment
Experience of operational systems
Accuracy and consistency
Flexibility and ability to multitask
Reliable and confident
Experience using virtual meeting platforms, e.g. Zoom
Experience working in training/events is desirable
Knowledge/experience of CRM, e.g. Sales Force would be preferable

Wherever you are in your career and whatever your expertise, we look for people who:

are passionate about providing high quality solutions to our customers

- love varied work that plays to their strengths while helping them develop
- want to work together to learn, grow and achieve common goals
- are excited to be part of a diverse and unique global community
- who want to be recognised f