- You will develop and lead on a Business and Service Delivery Plan for Portering, Linen and General Office Services, which will support the Divisional and Trust Business Plans and will develop and hold all Business Continuity Plans within their area of responsibility.
- You are directly responsible for producing and monitoring all procedures and standards necessary to manage the Trust Portering, General Office, and Linen Services and to ensure compliance with all relevant legislation.
- You will be responsible for associated Portering, and Linen Services undertaken for other Trusts by means of service level contracts where applicable.
- You, as a senior member of the Facilities team, will be required to undertake other duties to support the Facilities function and to act on behalf of the Head of Facilities, as necessary.
- You will work collaboratively with our Integrated Care Board colleagues to standardise and streamline our Facilities offer across the region. Person Specification
- Degree or comparable level 7 qualification within Facilities Management or considerable equivalent practical experience of managing a large multi-disciplinary team.
- Evidence of continuing professional development.
- Appropriate professional management qualification.
- Experience in a public service environment.
- Experience of managing a budget.
- Experience of managing a portering team or similar function, across multiples sites with competing priorities.
- Significant experience in a leadership position within the NHS, public sector or wider.
- Experience of Infection Prevention and Control practices and procedures within a healthcare environment.
- oEffective communication and interpersonal skills.
- oEfficient time management skills with the ability to prioritise tasks to meet deadlines.
- oIT literate with well-developed skills to produce self-generated information including, the use of excel.
- oEffective leadership and motivational skills to develop and maintain a positive team culture and progress the team
- oAbility to set and achieve competing operational objectives.
- oGood standard of written and verbal communication.
- oEffective problem-solving skills.
- oEffective negotiating skills.
- oGood organisational skills.
- oAbility to work alone and as part of a team.
- oAbility to use initiative appropriately.
- oStrong analytical skills and ability to consider the wider picture including future scenario planning.
- oAbility to build effective relationships.
- oAbility to demonstrate diplomacy in dealing with all stakeholders.
- oAble to demonstrate leadership achievements to manage change.
- oAble to provide and receive highly complex, sensitive information.
- oAble to provide and receive highly complex, sensitive information.
Manager - Portering & Support Services - Sheffield, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust
Description
Job summary
The Trust Portering and Support Services Manager has managerial, technical, and professional responsibility for all Portering, Linen, General office, and associated contract services throughout the Trust. You will report to the Head of Facilities and manage the Portering, General Office and Linen Services operation for patients, staff, and visitors.
You will be the primary lead for the department and have responsibility for proactively and positively engaging with all staff, patients, and visitors to continuously improve our services. You will provide engaged leadership to create a positive team culture and to drive quality and financial improvements within their remit.
Main duties of the job
You will assist in the continuing development and delivery of Portering and Linen Services across the Trust, ensuring performance delivery and Value for Money against National metrics.
You will monitor the performance standards of Portering and Linen Services to ensure that the Trust's service requirements and service standards are being achieved and provide the necessary level of assurance to the Trust Board as required.
You will audit, review, propose and implement service improvements ensuring that positive performance standards are achieved. Take any remedial action, as necessary.
You will support the National and Trust wide PLACE and CQC audit process.
You will develop and deliver, in conjunction with the Head of Facilities, the Directorate Business Plan objectives.
You will demonstrate good leadership skills with these principles being applied at all levels of staff within the Portering Service. The Portering Services Manager must encourage all staff to reach their full potential.
You will be responsible for supervisions, appraisals, and personal development plans for staff within line management.
About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job descriptionJob responsibilities
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Skills and Abilities
Essential