Technical Helpline Advisor - Tewkesbury, United Kingdom - Truly Tailored Recruitment

Truly Tailored Recruitment

Verified Company

Tewkesbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference
JO
Salary
£30,000 - £30,000/annum
Job Location:

United Kingdom
England
South West England
Gloucestershire
Tewkesbury
Job Type

Permanent
Posted
28 July 2023Our Tewkesbury-based client is looking for a Technical Advisor to join their team. They require someone who can understand their technical environment, as they provide heating solutions in an environmentally friendly way.
This is a great opportunity for someone who has experience as a plumbing or heating engineer, who maybe no longer wants to crawl into holes on site, but can instead offer support and advice over the phone from the comfort of an office

The Technical Advisor role involves:

Assisting the technical department over the telephone
Taking calls from installers on site to offer advice and support in the installation
Providing firstline technical support by reading and referencing compliance documents and manuals to ensure correct installations
Assisting with certification and case reviews by the Technical team to continue driving forward development of products and services
Delivering excellent customer service at all times combining technical know how with a friendly demeanour

Skills required to succeed as a Technical Advisor include:

Strong communication skills, especially over the telephone
The ability to communicate effectively with a wide range of individuals
Problemsolving ability can you think on your feet and give accurate instruction?
Technical engineering or heating industry knowledge

They are an excellent employer, with a comprehensive benefits package and 28 days of annual leave plus bank holidays.

The team are friendly and work in modern offices, but given the technical nature of the role, it is essential you have a solid grounding within plumbing or heating, or a similar industrial installation environment.