Field Services Engineer - Newcastle upon Tyne, United Kingdom - Rapiscan Systems

Description

Job Description

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Field Service Engineer Location: Newcastle Upon Tyne

Role Overview:

Installation, repair and maintenance support of mainly the Rapiscan's ADS / CT products in the UK & EMEA, but also providing support for the full range of the Checkpoint & Trace products.

Responsibilities:

• Installation and service support of Rapiscan's ADS / CT products at customer's premises, primarily at Newcastle Airport but may include other locations throughout the UK and overseas.
• Routine preventative and breakdown maintenance of the Company's equipment at customer premises in the UK and EMEA.
• Provide out of hours standby cover as part of established teams.
• Carry out basic Operator and Technical training when required at customer premises.
• Carry out site surveys and advise customer on technical matters prior to installations.
• Learn the basics for the full range of the Checkpoint & Trace products, so assistance can be given to other teams.
• Provide feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.

Qualifications and Experience:

• Previous working in a customer facing environment would be beneficial.
• Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs.
• Must have qualifications in subjects relevant to the role.

Company Benefits

Competitive basic salary and overtime

Pension

Healthcare

Enhanced Paternity and Maternity leave

Sick pay

Holiday pay

Birthday off

Paid Charity leave

Death in Service which is four times annual salary

Cycle to work scheme

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.